FAQs

Contact

I would love to come work for Planet Tan. How do I see what positions are available and submit my application?

• Please visit our website at www.planettan.com, click on "Careers" at the top, and then "Send Resume"

Who is the best person to contact with any other questions that I may have?

• Our Tanning Consultants and General Managers who work at each store location are fully trained to answer any questions you may have.
• If you feel inclined to contact our corporate office, you may reach our Director of Member Services by clicking "Contact" icon at top of page.

Freeze or Cancel

What procedures do I need to follow to cancel my membership?

• You have two options to properly cancel your membership at Planet Tan. You can visit us in person at any of our store locations to sign the Cancellation Form. Or, if you are unable to make it in to one of our stores, you can also send the signed Cancellation Form to our corporate office address via certified mail (with return receipt).

 

How do I reactivate my account if I am on the Stay & Save Program?

• You may request to reactivate in person by signing a Reactivation Form.
• At that time, you will be asked to pay a prorated portion from the day you reactivate through the rest of the current billing cycle.
• PT Bucks may not be used to pay for your dues.

What happens to my account and monthly charges when I am on the Stay & Save Program?

• You will be charged $7.50/month during the time you are frozen. Once your account is reactivated, you will get the $7.50/month that you successfully paid back as PT Bucks (in-store credit).

When will my membership end after I submit my cancellation request as stated above?

• You must currently be on an active auto-draft (EFT) membership that is on month-to-month status, and you must not have a current balance due on your account. Account must be cancel by the 25th day of the current month to stop billing for following month.

Lotions

How do I know if I should be tanning with a BRONZER or TINGLE lotion?

• Lotions that contain bronzers are a wonderful option to help enhance your tanning results. Single Bronzers have a cosmetic bronzer in the lotion to help you tan naturally, and also add a bronze highlight on the surface of your skin. Dual Bronzers have both this cosmetic bronzer, as well the same DHA that is in the Mystic tan solution. So, you get triple results by tanning naturally, allowing the DHA to oxidize your skin to deepen the color, and by adding a cosmetic bronzer to the surface of your skin.
• WHEN USING ANY BRONZER, BE SURE TO RUB THE LOTION IN COMPLETELY AND EVENLY AND WASH YOUR HANDS AFTER TANNING TO PREVENT ANY STREAKING OR DISCOLORATION.
• A "tingle" lotion is a lotion that contains Niacin. This helps to stimulate the blood flow, which helps to boost your tanning results. You will be very red when you leave (and you will feel a tingle), which will fade as time passes. This is a great lotion for anyone who has hit a plateau with their tanning and need to break through it.
• DO NOT USE A TINGLE LOTION IF YOU HAVE SENSITIVE SKIN!

Why would I need to tan with indoor tanning lotion? When I went in to tan, I was told it was important.

• It is also important to switch up your lotion to continually stimulate your skin and enhance your results.

Memberships

A friend of mine that tans with you got a special discount offer that I did not. Why is that?

• Each of our members are eligible to receive email-only, or mail-only offers. However, if we do not have the most up-to-date email or mailing address for you, you will not receive this offers before they expire. Be sure to update your information at any of our local stores next time you are in to tan.

Why am I asked to update my contact information when I make changes to my account? Why is this necessary?

• From time to time we do need to contact a member regarding important information. If you are a current monthly auto-draft (EFT) member, then you have the privilege of receiving mail- or email-only discounts and offers that no one else has access to. You will be required to bring the email offer in with you to take advantage of it, so it is important that we have an updated address informatio for you. Also, any important updates, special events or policy changes are emailed to anyone who tans with us.
• If you are a former member, we may need to contact you somehow to clear up any little "snafus" regarding your account. We do work with third-party companies regarding any account issues that go unresolved, and we would prefer to have the opportunity to clear the issues up in-house before we turn them over. If we have the correct contact information for you, we can make sure you are aware if anything has come up since we last spoke with you.

I changed banks or credit card numbers. How can I update my billing account?

• You will simply need to visit any of our stores in person with the updated billing information (new credit/debit card or voided check), so that you can provide the proper authorization for us to change your billing information. Make sure you do so before the cut-off date!

What is the cut off date to make changes to my account?

• All requests to change billing information or to go on the Stay & Save Program must be submitted in person by the 25th of the month to take effect the following month. All requests to cancel your membership must be submitted by the 25th of the month to take effect following month.

I was charged for a month that I didn’t tan. Can I be refunded that amount?

• We do not offer refunds for services that are not used.
• When you are on a monthly auto-draft (EFT) membership, you are responsible to pay your dues each month whether or not you choose to utilize the service.
• If you paid for your membership upfront (PIF) you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.
• You can also take advantage of our Stay & Save Program to freeze your account when you are unable to use it. Please, see Free or Cancel

I don't have a checking account or credit card that you can bill monthly for a membership. What other options do I have?

• We do require that you provide us a valid billing account for a monthly, auto-draft (EFT) membership. However you can do a Paid-in-Full (PIF) membership instead.
• You can pay for a membership upfront, in increments of 3, 6, and 12 months!
• You do not have the option to Freeze or Cancel a Paid-in-Full (PIF) membership, so be sure that you only purchase as far in advance as you know you will be able to tan.
• You can also purchase a credit package…please see details under Credits

Can my friend or family member share my membership?

• No. Due to State & Federal Laws, only one person is allowed to tan on an account at a time so that the dates & times of each tan by that specific person may be tracked as required by law.

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I was told I had to wait 24 Hours to tan again... is that true?

• Yes. Texas State Law prohibits anyone from tanning more than once within 24 Hours. We have both legal and software restrictions that will not allow us to tan you again until at least 24 Hours from the last time you tanned. Unfortunately, this is not something that we have control over.
• Keep in mind that this law applies to UV beds only, and not a Sunless tan.

My friend or family member wants to pay for my membership. Do they have to come in as well?

• Yes. Anyone who is to be charged for tanning services or products must be present to give their initial authorization. Once they have given us their initial authorization for the monthly membership charges, they will not be required to visit us again (unless they want to tan, of course).

What if I can't use my membership for a little while? Do I have to cancel it and start it back up later on?

• No. If you are on a monthly auto-draft (EFT) membership with us, you may have the added benefit of being able to freeze your membership. This is called our "Stay & Save Program". See Freeze or Cancel.

Tanning

Can I tan if I have a tattoo?

• Yes! Be sure to cover your tattoo with an SPF product to help prevent any fading. We offer a Tattoo Balm Stick that will help you accurately “draw” the SPF over your tattoo to also help prevent any tattoo tan lines.

I have been given an exclusive offer coupon/card to get some free tans. How do I use them?

• This offer gives you a free “test drive” of Planet Tan.
• The free tans can be used by anyone who has never tanned at Planet Tan before.
• The free tans are for one partial session in a specified level/type of beds.

Why am I always asked if I have my goggles?

• State and Federal Law both require that you wear proper protective eyewear when tanning. We sell both regular and temporary goggles at each of our locations. • Your eye lids are too thin to block out the UV rays, and they can penetrate a towel so it does not help to just cover your eyes either

I was told that I could not take my child in to the tanning room with me. Why is that?

• Under State & Federal Law, you are not allowed to have any other person in the room with you when you are tanning. This includes children. We do enforce these laws as requested, and apologize for any inconvenience it may cause.

I left something in the room that I tanned in last time. How can I see if someone found it?

• Anytime we find anything in the rooms, we keep the item in our store’s Lost & Found. Either call or visit the store you might have left the item at and they will be more than happy to search the Lost & Found for you.

I've heard that tanning is bad for you. Is this true?

• Tanning provides a wealth of benefits! For more details and scientific research, please visit www.tanningtruth.com.
• Keep in mind that we also offer UV-Free tanning alternatives, which are a wonderful option in place of or addition to tanning in our regular tanning beds. Please see our stores for details.

Do I need to make an appointment to tan?

• No. Each one of our store locations has roughly 50 beds available to help prevent you from having to wait when you come in. So, there is no need to call ahead to schedule an appointment…just come & go as you like.

I can only come before or after I go to work. Will you be open then?

• Yes! Every one of our store locations is open from 7am until 11pm…everyday!
• We do close for major holidays, and will post a notice of any closings on the front door of each store ahead of time.

What do I need to bring with me if I want to start tanning at Planet Tan?

• If you have never tanned with us before, you will need to bring a valid picture ID with you.
• If you are under 18, you will also need to bring a parent with you.
• We also require you to provide a credit/debit card or voided check if you plan to sign up for a monthly auto-draft membership.

Do I have to tan at the store where I signed up?

• No. Once you sign up at one of our Planet Tan locations, you are free to tan at whichever location is most convenient to you at that time.

Tanning Packages Sharing

Can I give my friend some of my tanning packages since they want some?

• No, we do not allow splitting or sharing of packages
• We do offer a tanning package to meet everyone’s needs, so be sure to have them talk to one of our trained employees to set them up with the best option.